Warranty for Replacement and Repair
Laservision guarantees that all products are free from defects in material and workmanship for 12 months from the date of purchase. If a product should fail during this period, Laservision agrees to repair or replace it with the same or equivalent product. This does not cover abuse, scratches, accidental breakage or lost lenses.
Laservision Return Policy
Standard Laservision products, that are unused and in their original condition and packaging, can be returned for a full refund or exchange within 15 days of receipt. Custom products are non-returnable.
Shipping costs for returned product are not covered unless the return is for defects in material or workmanship. Once the product is received, refunds will be issued in a timely manner. Products not returned in their original condition and packaging will be subject to a restocking fee.
Claims for missing parts must be made within 15 calendar days after the merchandise is received by contacting us directly at orderprocessing@lasersafety.com. Please include “Missing Parts” in the header of your email. Please have any relevant lot or serial numbers available when contacting us. Proof of purchase (invoice) is required.